Salesforce Administrator

Arnold Ventures is a philanthropy whose core objective is to maximize opportunity and minimize injustice. We are dedicated to tackling some of the most pressing problems in the United States. We invest in sustainable change, building it from the ground up based on research, deep thinking, and a strong foundation of evidence. We drive public conversation, craft policy, and inspire action through education and advocacy.

Position Overview

Arnold Ventures’ Operational Planning and Data Strategy team (OPD) is an autonomous unit within the larger Arnold Ventures operations team that is responsible for: Cross-ops team coordination and communication with the larger organization; project planning and leadership of cross-operations projects; and design of all customizable software tools used for the collection and monitoring of AV partner relationships (i.e., Salesforce, Quorum, SurveyMonkey, DocuSign). In pursuit of these responsibilities, OPD will identify, develop, and implement data collection and operational processes that deliver maximally feasible efficiency, compliance, and usability to Arnold Ventures’ operations teams, programmatic teams, and leadership.

Reporting to AV’s Salesforce Platform Architect, the Salesforce Administrator will support and enhance AV’s Salesforce platform and other technology tools. This position will be based in our Houston, TX office.

Core Responsibilities

• Manage new user activation and offboarding and updates to roles, profiles, and permission sets. Provide technical support to Salesforce users
• Develop documentation of Salesforce processes and administer staff trainings to help promote system competency and develop the knowledge base for our users
• Customize Salesforce to meet organizational needs, including creating and modifying Flows, objects, fields, and page layouts
• Develop and maintain customized reports and dashboards to support data-driven decision-making
• Oversee data imports, exports, and migrations, ensuring data accuracy and consistency 
• Perform routine maintenance, upgrades, security, and data integrity checks on the Salesforce platform
• Support integrations with other tools and support other systems including DocusignCLM, CVENT, Quorum, and SurveyMonkey Apply, ensuring seamless data flow and functionality
• Monitor security measures to protect data and ensure compliance with organizational policies
• Identify opportunities to streamline and improve processes using Salesforce features and best practices

Required Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field. 
• 3 years of experience with Salesforce, including hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud. Experience with or willingness to learn DocusignCLM, CVENT, Quorum, and/​or SurveyMonkey Apply platforms 
• Salesforce Administrator Certification (ADM 201)
• Strong understanding of Salesforce products, functionalities, and best practices 
• Experience with data management and database concepts
• Proficiency in creating and managing custom objects, fields, flows, and validation rules
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

The salary range for this position will be $95,000-$115,000.

Benefits Overview

Arnold Ventures is committed to providing a robust and comprehensive benefits package to eligible employees. Our current benefits package includes 100% paid employee premiums for medical, dental, vision, basic life, and short- and long-term disability insurance; 20 days of paid time off, 16 paid holidays (including a winter break from December 24 to January 1), and a ⁹⁄₈₀ schedule from Memorial Day to Labor Day; paid parental leave; a 401k retirement savings plan with an employer match, profit-share contribution, and immediate vesting; pre-tax transit benefits; a professional development stipend; a charitable giving stipend; and an employee assistance program.

Our Culture and Core Values

Our culture seeks to inspire and empower our people to innovate and develop bold ideas that will help Arnold Ventures achieve lasting impact. Our culture, and the core values that support it, should create an environment that spurs our team to think outside the box, feel comfortable pushing the boundaries of what is possible, and signal confidence in our team’s ability to make change happen through our philanthropic efforts. Although not an exhaustive list, below you’ll find examples of Arnold Ventures’ work culture. 

• We are adaptable and comfortable with ambiguity
• We are intellectually curious, open-minded, objective, humble, collegial, and receptive to feedback
• We are action-oriented with strong self-direction and self-motivation skills with the ability to work simultaneously on multiple projects
• We are able to interact confidently and collaboratively with team members and navigate relationships with external experts, government leaders, advocates, and individuals 

Arnold Ventures’ values reflect who we are as an organization, help us accelerate our strategic goals, strengthen our resolve, anchor us to our mission, and guide our decision-making. The successful candidate will also demonstrate the following core values that inspire the Arnold Ventures team to make a difference.

• Respect for Ourselves & Others
• Audacious Action
• Collaborative Engagement
• Depth of Thought
• Clear Communication

Arnold Ventures is an equal opportunity employer, committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, gender identity or expression, marital status, sexual orientation, disability, military/​veteran status, or any basis prohibited by applicable law. 

Acknowledging the importance of diverse perspectives, Arnold Ventures is committed to employing individuals from a variety of backgrounds and with a variety of experiences. Members of historically marginalized communities and candidates who have been impacted by the systems we are seeking to change are strongly encouraged to apply.